Commonwealth Needs Assessment: SA & NT

Improving service planning, access and health outcomes for the people in the SA & NT bush (needs assessment)

Client:
Royal Flying Doctor Service (Central Operations)

Rural, regional, and remote Australians consistently experience poorer access to health care services, travel greater distances to receive services, experience higher rates of ill health and potentially preventable hospitalisations. The Royal Flying Doctor Service (RFDS) receives funding from the Commonwealth Government to provide, amongst other services, primary health care and aeromedical retrievals in remote locations across Australia. RFDS SA & NT is responsible for planning and delivering these services to residents and communities

Activites Included

  • Desktop review of published literature and research relevant to the assessment of needs and health services in the service locations.
  • Acquisition and analysis of relevant population and service data to identify and present data on the social determinants of health, health needs, and health service utilisation.
  • Broad consumer and stakeholder engagement. Almost 500 consultation participants informed the needs assessment.

Process

Broad consultation was a critical component. Health Q completed these consultations over a period of two years. Consultations commenced in October 2021 with stakeholders in far north west of SA, and subsequently include all service locations (NT in January 2023, and North East SA in July 2023). This has ensured broad inclusion of RFDS primary health care consumers, co-located services (including ACCHOs), all relevant state government LHNs and the two relevant PHNs. As a result, almost 500 consultation participants informed the needs assessment.

Outcome

The needs assessment identified and prioritised 14 opportunities to improve access to primary health care.  Subsequent to the report the RDFS has been able to increase the frequency of visits of its medical and oral health teams to remote locations.

Love the presentation of the report, it’s a lot of work we have ahead of us. Some really insightful information that will support planning for remote service areas.

Royal Flying Doctor Service