Health Service Design is a person-centered approach to designing and delivering healthcare services. It focuses on enabling access, improving the patient experience, enhancing the efficiency of healthcare systems, and improving health outcomes. Service design ensures that services are well-planned, efficient, and effective in meeting the needs of the target population.
HealthQ’s approach to the service design includes the development of a program logic (to visualise the causal chain between the inputs, activities, and outcomes), stakeholder consultation, as well as service and provider network mapping. Considering service coordination and the interconnectedness of different components within the healthcare system is a critical component of effective service design.
Yes, service design often includes the identification of key performance indicators (KPIs). KPIs are crucial for measuring the success and impact of a service. HealthQ would typically develop a performance management framework for this purpose, and work with your team to ensure data to support the measures can be collected and measures reported.
We feel, after our initial research and consultation, that program logic is best developed by backcasting in a workshop setting. With the right workshop attendees, backcasting involves stakeholders in envisioning the future, fostering a sense of ownership and commitment to the program's success. This collaboration leads to better buy-in and support.
While evaluation, health needs assessment and service planning, feasibility reviews and NDIS services (strategy, compliance) are core services, we have also supported our clients with service design, tender preparation and funding applications, strategic planning, and business case development.
Yes. We love meeting the communities that the services and/or programs are delivered to. We have found that the views of local health service customers and local connected health services are best collected in person, face to face, and are critical to evaluation outcomes.
We acknowledge and pay our respects to the Traditional Custodians of the Country on which we live, work and play and honour their connection to Country and culture. We pay our respects to their Elders, past, present and emerging.
