Program Evaluation

Assessing the logic, outcomes and impact of national, jurisdictional or place-based programs to improve effectiveness and outcomes.

Overview

Program Evaluation seeks to understand the program appropriateness, effectiveness and progress made, through defining qualitative and quantitative measures to measure activities, outputs and outcomes. It involves collecting and analysing data to make informed decisions about improvements and future implementations.

HealthQ’s philosophical approach to evaluation is embedded in developmental evaluation (to ensure a learning approach) supplemented with realist thinking within each learning cycle (to ensure context is appropriately considered). In combination, this allows for frequent learning as well as the development of recommendations that have the program in mind.

Benefits

  • Measure program impacts, appropriateness and effectiveness
  • Identify improvements to better serve the intended program users
  • Fresh, independent, non-biased and thoughtful perspective on program utility
  • Insights on how resources are used and whether they are optimally allocated

We Listen Intently 

From community members to stakeholders, we prioritise active listening and thoughtful reflection.

Our flexible and collaborative approach ensures that all voices are valued, allowing us to tailor findings and recommendations that resonate deeply with each unique audience.

Approach

Evaluation Design

01

Co-designing the evaluation methods and tools to meet the evaluation objectives.

Data Analysis

02

Implementing data collection tools (including consultations, surveys and baseline data) and analysis to draw meaningful conclusions.

Sharing Learnings

03

Facilitating reflection with key stakeholders on the key learnings, challenges and successes, to bring about improved impact.
How do you “share learnings” especially in politically sensitive programs?

We believe that a team that listens, facilitates reflection, and progresses coordinated and frequent opportunities for learning will enrich and enhance evaluation outcomes. We start our evaluation design with the philosophy that a ‘shared learnings’ workshop with key stakeholders and program partners is of significant value. But we also understand that some learnings and projects are more sensitive than others.  We will agree with you who is appropriate to be invited in shared learnings workshops, and how those risks are managed.

What else does HealthQ do?

While evaluation, health needs assessment and service planning, feasibility reviews and NDIS services (strategy, compliance) are core services, we have also supported our clients with service design, tender preparation and funding applications, strategic planning, and business case development.

What is your evaluation approach?

We use a mixed methods approach, as we feel the triangulation of available literature, quantitative data analysis and stakeholder consultation provides a stronger evidence base to inform decision making.  Our philosophical approach to evaluation is embedded in developmental evaluation (to ensure a learning approach) supplemented with realist thinking within each learning cycle (to ensure context is appropriately considered). In combination, this allows for frequent learning and the development of recommendations with the user (the program) in mind.

Who will spend most of the hours on the project?

Our project experience includes complex and significant pieces of work. A key to success is that our senior team members are very present on all projects. Yes, you will see Darren getting his boots dusty in Innamincka, and Leah meeting with the community in Cairns. Each of our team play critical and well defined roles on projects, and our model is one where often, everyone is equally involved throughout the whole project.

Are your team able to travel to regional and remote locations are part of project delivery?

Yes. We love meeting the communities that the services and/or programs are delivered to.  We have found that the views of local health service customers and local connected health services are best collected in person, face to face, and are critical to evaluation outcomes.

Free Resource

Effective ways to select, invite and engage with your stakeholders

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Taking action on reconciliation is important to us.  We work with Aboriginal and Torres Strait Islander peoples and Aboriginal and Torres Strait Islander organisations to improve health and wellbeing outcomes. 

In our work we have visited the lands of the following Aboriginal and Torres Strait Islander peoples to listen and support equitable better health outcomes:

Kaurna, Nukunu, Nawu, Banggarla, Buandig, Kuyani, Wirangu, Ngarrindjeri, Nuenonne, Kokatha, Andyamathanha, Arabana, Antakarinja, Woiworung, Wajuk, Gadigal, Wiradjuri, Wathaurong, Yuggera
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