NDIS Compliance Support

Improving organisational NDIS systems and practices to strengthen compliance and remove NDIS audit stress.

Overview

NDIS compliance support refers to consulting support provided to NDIS providers to ensure they adhere to the rules and regulations of the National Disability Insurance Scheme (NDIS). This includes helping providers prepare for and undergo NDIS quality audits that assess a provider's compliance with the NDIS Practice Standards.

HealthQ has supported both for-profit and not-for-profit NDIS providers to improve their NDIS compliance and pass audits. We have experience in liaising with NDIS auditors and the NDIS Quality and Safeguards Commission. More than that, you will find our team friendly, engaging, practical, and experienced in translating the NDIS requirements into practice.

Benefits

  • Ensuring compliance to meet the requirement of the NDIS Practice Standards
  • Identifying gaps and adoption of continuous improvement practices 
  • Reducing the risk of non-compliance and potential penalties
  • Maintaining reputation and your credibility within the NDIS sector

Flexible and Adaptive

HealthQ responds dynamically to the needs of each client.

We adapt to evolving project challenges, timelines, and stakeholder needs, ensuring a collaborative and responsive process that keeps you informed every step of the way.

Approach

Risk Assessment

01

Initial desktop review and consultation to identify areas of highest risk.

Compliance Testing

02

Risk based testing of compliance systems, evidence and practices to identify gaps.

Enabling Improvement

03

Workshop with the team to share the learnings and agree appropriate actions to rectify.
Have you worked in the NDIS sector?

Yes we have. Senior members of our team have worked for disability providers, before and after the implementation of the NDIS. We understand your business and the importance of commercially minded approaches to service delivery.

Can you quote to do our NDIS Quality audit for the NDIS Commission?

No, your NDIS certification or verification audit must be done by an Approved Quality Auditor. There is a relatively small list of them on the NDIS Commission website.  We are usually appointed to do some pre-audit testing to remove the stress of audit.

Most often, we are appointed to complete a program in internal audit checking over the year, or months leading up to the audit so that there are no surprises when the Quality Auditor arrives.

Can you provide training and/or mentoring to our team?

Yes, it is common for our clients to request training on a range of NDIS topics. This can include SIL, SDA, managing restrictive practices, and other operational aspects of service.

What will the cost of the NDIS audit preparation be?

We find this varies from provider to provider.  We start with an initial risk assessment and then develop a program of work based on those risks, as well as responding to specific requests from the management team. It’s a bespoke approach, customised to your business and budget.

What else does HealthQ do?

While evaluation, health needs assessment and service planning, feasibility reviews and NDIS services (strategy, compliance) are core services, we have also supported our clients with service design, tender preparation and funding applications, strategic planning, and business case development.

What will the cost of the pre-audit checking be?

We find this varies from provider to provider.  We start with an initial risk assessment and then develop a program of work based on those risks, as well as responding to specifc requests from the management team. Its a bespoke approach, customised to your business and budget.

Can you quote to do our NDIS Quality audit?

No, your NDIS certification or verification audit must be done by an Approved Quality Auditor. There is a relatively small list of them on the NDIS Commission website. We are usually appointed to do some pre-audit testing to remove the stress of audit. This include running a 'mock' audit meeting for your team. Most often, we are appointed to complete a program in internal audit checking over the year, or months leading up to the audit so that there are no surprises when the Quality Auditor arrives.

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Taking action on reconciliation is important to us.  We work with Aboriginal and Torres Strait Islander peoples and Aboriginal and Torres Strait Islander organisations to improve health and wellbeing outcomes. 

In our work we have visited the lands of the following Aboriginal and Torres Strait Islander peoples to listen and support equitable better health outcomes:

Kaurna, Nukunu, Nawu, Banggarla, Buandig, Kuyani, Wirangu, Ngarrindjeri, Nuenonne, Kokatha, Andyamathanha, Arabana, Antakarinja, Woiworung, Wajuk, Gadigal, Wiradjuri, Wathaurong, Yuggera
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